Cancel a request or booking
How to cancel, and what happens to deposits and refunds.
Quotes: once a vendor has sent a price, customers can Decline it from Requests & quotes. Vendors decline a request from the request itself. A request nobody acts on expires on its own.
Bookings: open the booking and choose Cancel booking. Customers can cancel a pending or confirmed booking; vendors can too. You'll be asked to confirm, the other side is emailed, and it can't be undone.
Refunds and deposits depend on the cancellation terms in the vendor's quote and on your rights under the Australian Consumer Law. Because payments are made directly to the vendor, any refund comes from the vendor — Evntly can't reverse or refund payments.
Rescheduling needs both of you to agree. Agree it in Messages so there's a record; if a new date doesn't work, the cancellation terms apply.
Read the full Cancellation, Refund & Dispute Policy for what each side must do.