Report a problem with a booking

Try messaging the other side first — many problems are sorted quickly that way.

1. 1Open the bookingUnder Problems with this booking, choose Report a problem. You can do this up to 90 days after the event date.
2. 2Tell us what happenedPick the type (no-show, quality, cancellation, payment, conduct or something else), describe what happened and what would put it right.
3. 3Both sides replyThe other party is notified and can respond on the booking. Evntly aims to respond within 3 business days.

Either side can withdraw the problem once it's sorted. Evntly can help you reach an outcome and record it, and can act on accounts that break the rules — but can't refund payments made directly to a vendor or decide your legal rights.

For outside help, see section 10 of the Cancellation, Refund & Dispute Policy.