Reply to quote requests
Send an itemised quote or decline, before the request expires.
New requests appear in Leads → New requests, and you're emailed when one arrives. Each shows the event type, date, location, guests, budget and the customer's notes.
- Price itEnter the total price (AUD). Optionally add hours of coverage, travel (part of the total), a deposit and delivery time.
- Describe itList what's included, add a service description and your cancellation terms.
- Send, or declineThe customer is emailed either way. Sent quotes move to Leads → Quotes.
Requests expire 7 days after they arrive (or on the event date if sooner), so reply quickly. Customers often book whoever replies first.
Always include cancellation terms. Customers are asked to read them before accepting, and they're what applies if the booking is cancelled. See the Cancellation, Refund & Dispute Policy.